For him, a key missing element is often empathy. 'Listen,' he says, 'but listen to learn, not to interpret or pathologise or to tell us to get over it; not to patronise, theorise or intellectualise. Listen to empathise. You can have all the procedures and policies in place, but if there's no empathy, people can be suffering right under.. Active listening has been shown to be a vital skill in counseling. Empathy and empathic listening foster the therapeutic relationship, and the relationship between therapist and client has been shown to be the one of the most crucial and stable predictors of client success (Martin, Garske, & Davis, 2000). Another benefit of learning active.
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Critical to improving your listening skills and ability to put yourself in someone else's shoes is first becoming aware of the above blocks and recognising when you've stopped listening. As with any other skill, it takes practice to become a good listener. Professional workshops and role-play can help. 1 Comparing 3 Judging 5 Identifying. Block #1: Distractions. By definition, distractions redirect our attention and prevent us from staying focused. They are the most obvious of the blocks to listening. As jury consultant and best-selling author Jo-Ellan Dimitrius explains in Reading People, for effective listening, the turf matters . Noises, frenetic movement, interruptions by.